Shipping And Returns

Shipping

Orders are only shipped between Monday and Friday. No orders are shipped on statutory holidays or weekends.

*Additional charges may apply for shipping to the Northwest Territories, Yukon, and Nunavut*.

Processing Times

Unless there are exceptional circumstances, orders received between Monday and Friday are typically processed within 1 – 3 business days, some exceptions may apply.

No orders are processed on statutory holidays or weekends.

No On-Time Guarantee

Delivery dates may vary due to carrier shipping practices, delivery location, and the items ordered. We have no control over shipping carriers, their operations, or events that may affect delivery schedules. In addition, our supplier information may be incorrect and stock levels may not be accurate. We do our best to notify customers as soon as we find out shipping dates may change.

No Liability for Customer Data Entry Errors or Absence

Please carefully review your order details. We will not be liable to you for any loss you or any third party suffers from a delay or failure to process your order or deliver products due to inaccurate or incomplete details being provided in an order. Please ensure that someone will be available to receive the delivery at your specified shipping address.

Shipment Tracking

Order tracking numbers are automatically sent out when our courier picks up your parcel for shipping.

Please check your junk email if you received an email from us saying your order is on the way, yet you have not received tracking codes within 24 hours.

Returns

We work hard to keep our customers satisfied. If you are unhappy with your purchase, please follow the instructions below for self-serve returns:

1. Log In to Your Account:

   • Visit our Login Page.
   • Enter your email address. You will receive a login code in your email.
   • Enter the code to access your account.

2. View Your Orders:

   • Once logged in, go to the "My Orders" section.
   • Select the order containing the items you wish to return.

3. Initiate a Return:

   • Click on the "Return Items" button next to the relevant order.
   • Choose the items you wish to return from your order.
   • Select the reason for your return from the dropdown menu.

4. Choose Return Method:

   • Select your preferred return method (e.g., exchange, store credit, or refund).
   • If applicable, print the prepaid shipping label provided.

5. Prepare Your Return:

   • Pack the items securely in the original packaging, if possible.
   • Attach the return shipping label to the package.

6. Ship Your Return:

   • Drop off the package at your nearest shipping facility.
   • Keep the tracking number for your records.

7. Receive Updates:

   • You will receive email notifications as your return is processed.
   • Once we receive and inspect the returned items, we will process your refund or exchange.

Return Policy Highlights:

• If we are at fault, we will refund your full purchase amount plus the shipping cost.
• If you are dissatisfied with the product but we are not at fault (e.g., incorrect size, change of mind), you must notify us within 14 calendar days. The item(s) must be returned unused and unworn to qualify for a full refund. Customers are responsible for the return shipping costs in these cases.
• If a return causes your order total to fall below the free shipping threshold, the original shipping cost will be deducted from your refund.
• Returns must be initiated within 14 calendar days of receiving your order.
• Items must be in their original condition, unworn and unwashed, with tags attached.
• Final sale items are not eligible for return or exchange.
• Qualified refunds will be processed within five (5) business days following approval and receipt of your returned item. Please be aware that some financial institutions may require additional time to process refunds.
• Exchanges will be processed within 48 hours, except on holidays and weekends. If the item is not currently available, you will be advised via phone or email.

Special Note for Keen Returns: 

For information regarding returns for Keen products, please refer to Keens official website/return policy. Click Here

Need Help? If you have any questions or need assistance, please contact our customer service at support@worklifeca.com or 825-967-7780. Email is usually the fastest, and we will reply by telephone and/or email, whichever you prefer.

Thanks,

The Worklife Team