Refund policy

Shipping

Orders are only shipped between Monday and Friday. No orders are shipped on statutory holidays or weekends.

*Additional charges may apply for shipping to the Northwest Territories, Yukon, and Nunavut*.

Processing Times

Unless there are exceptional circumstances, orders received between Monday and Friday are typically processed within 1 – 3 business days, some exceptions may apply.

No orders are processed on statutory holidays or weekends.

No On-Time Guarantee

Delivery dates may vary due to carrier shipping practices, delivery location, and the items ordered. We have no control over shipping carriers, their operations, or events that may affect delivery schedules. In addition, our supplier information may be incorrect and stock levels may not be accurate. We do our best to notify customers as soon as we find out shipping dates may change.

No Liability for Customer Data Entry Errors or Absence

Please carefully review your order details. We will not be liable to you for any loss you or any third party suffers from a delay or failure to process your order or deliver products due to inaccurate or incomplete details being provided in an order. Please ensure that someone will be available to receive the delivery at your specified shipping address.

Shipment Tracking

Order tracking numbers are automatically sent out when our courier picks up your parcel for shipping.

Please check your junk email if you received an email from us saying your order is complete, yet you have not received tracking codes within 24 hours.

Keen Returns

For information regarding returns for Keen products, please refer to Keens official website/return policy. Click Here

Returns

We work hard to keep our customers satisfied. If you are unhappy with your purchase, please continue below:

• Contact us via e-mail (support@worklifeca.com), our main store number 780-888-3926. E-mail is usually the fastest and we will reply by telephone and/or e-mail, whichever you prefer.
• If we are at fault we will refund your full purchase amount plus the shipping cost.
• If you are dissatisfied with the product but we are not at fault (e.g., incorrect size, change of mind), you must notify us within 14 calendar days. The item(s) must be returned unused and unworn to qualify for a full refund. Customers are responsible for the return shipping costs in these cases.
• If a return causes your order total to fall below the free shipping threshold, the original shipping cost will be deducted from your refund.
  
• Returns must be initiated within 14 calendar days of receiving your order.
• Items must be in their original condition, unworn and unwashed, with tags attached.
• Final sale items are not eligible for return or exchange.
• A 20% restocking fee may apply to certain returns. This fee will be assessed based on the item and condition upon return.
  
• Qualified refunds will be processed within five (5) business days following approval and receipt of your returned item. Please be aware that some financial institutions may require additional time to process refunds. 
• Exchanges will be processed within 48 hours, (except holidays and weekends) or if the item is not currently available you will be advised with either a phone call or by e-mail.

Thanks,

Work Life Workwear Team